Privacy Policy

Definitions

• Personal Data: Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
• Usage Data: Usage Data is data collected automatically, either due to the usage of the website or from the website infrastructure itself.
• Cookies: Cookies are small files stored on your device.

Information Collection and Use

We collect personal data from you when you use our website, or when you make enquiries on our website through our contact form. We collect different types of information for various purposes to provide and improve our services to you. You may be asked to submit personal information when you make an inquiry via our contact form. We will collect this information so we can answer your queries about our restaurant or event services, or respond to your feedback. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Telephone number
• Cookies and usage data

When you access our site, “Device Information” may automatically be collected. This information may include, but is not limited to:

• Device type (e.g. mobile, computer, laptop, tablet)
• Cookies
• Operating system
• IP address
• Browser type
• Browser information (e.g., type, language, and history)
• Domain names
• Access times
• Settings
• Referring website addresses
• Other data about your device to provide the services as otherwise described in this policy.

Location information: if you use our website, we may receive your generic location (such as city or neighbourhood).

Our use of your personal data will always have a lawful basis, either because it is necessary to follow up on a query, or complete a booking, because you have consented to our use of your personal data (e.g. by contacting us via our website), or because it is in our legitimate interests. We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• Send you service emails (booking confirmation and post-dining feedback)
• Improve our products and services
• Send marketing communications if you have opted in to receive them

Access to Information

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will only share your information with companies if necessary to deliver services on our behalf. You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

Storage and Security

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it. The security of your data is important to us, however, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your Choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@chaiandchapati.com.

You have a right to request a copy of the personal information that we hold about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@chaiandchapati.com. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Cookies Policy

Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual. We use cookies for the following purposes:

• Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
• Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
• Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Transfer of Data

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

Changes to this Statement

We will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we protect your information. This policy was last updated in October 2020.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@chaiandchapati.com.